Programs

The 4th World Conference
on Smart Tourism WCST

WCST2026@Da Nang 16-19 December 2026

Duy Tân University, Da Nang, Vietnam

Dec 16 Poster Session

  • Responsibility Attribution and Trust Recovery in Agentic AI–Based Travel Booking Failures: The Roles of Delegation Level, Failure Type, and Platform Recovery Strategies

    Jaeyoung An, Jieun Ha, Nahyun Kim and Haejung Yun

    Kyung Hee University, Jeju Tourism University, Ewha Womans University

  • When AI Makes Travelers Happy or Stressed: The Roles of Expectation Evaluation, AI Happiness, AI Stress and Cognitive Flexibility in Tourism

    Chamara Surige

    Kyung Hee University

  • PADIATA: A Traceable, LLM-Independent Conceptual Model for Hospitality Operational Intelligence

    Orestes Zulueta

    Iyami SRL

  • How to Improve Travel Booking Success Using Generative AI: Developing a Theory-Driven Prompt Engineering Protocol

    Sohye Bae and Jaeyoung An

    Smart Tourism Education Platform, Kyung Hee University

  • Can AI Be Unbiased? A Conceptual Case Study of Consumptive and Non-Consumptive Nature-Based Tourism

    Engelina Du Plessis and Madeline Huyser

    North-West University

  • From Algorithm to User: The Impact of Explainable Artificial Intelligence Design on User Forgiveness in Service Failure Contexts

    Zhenhui Xiong and Bin Li

    Jinan University

  • Explainable AI Explanation Style and Consumer Forgiveness After AI Service Failures

    Zhenhui Xiong and Bin Li

    Jinan University

  • Digital Platforms and Collecting Tourism among Pokémon Card Collectors Traveling to Japan

    Seung Jeon

    Smart Tourism Education Platform, Kyung Hee University

Dec 17 Poster Session

  • From Virtual Play to Real Purchase: Consumer Responses to a Metaverse Restaurant Experience

    Setyo Utami Wisnusanti and Sunhee Seo

    Ewha Womans University

  • Human–AI Co-created Gastronomy Experiences: A Conceptual Framework for Authentic Smart Tourism in Vietnam

    Anny Ho

    RMIT University Vietnam

  • The Connected Escape: A Paradox Framework for AI-Powered Smart Tourism Technologies and Psychological Restoration

    Gaurav Saini

    Kyung Hee University

  • The Importance of Moderate Aesthetic Appeal: How the Level of AI Visual Enhancement Affects Perceived Intrusiveness and Tourist Decision-Making

    Han Zhou

    Gifu University

  • From Jiqiu to Digital Twin: AI-Mediated Communication of Tang Dynasty Polo for Global South Cultural Tourism

    Min Wang, Rong Sheng Yang, Hongwei Chen, Huizhong Feng, Sabih Ullah, Md Sakib Mahmud Saikat and Yu Lin

    Fuzhou University of International Studies and Trade, Fujian Provincial Equestrian Association, Shaanxi Construction Investment Mingan

  • When AI Fails, Who Is Responsible? The Effects of AI Provider Type and Organizational Response Strategy

    Danhye Kyoung

    Kyung Hee University

  • Compressed or Expanded? How Video Length Shapes Prospective Tourists’ Intention to Engage in Wellness Tourism

    Jiao Li, Jie Yang, Kaige Zhu and Juhyeok Jang

    Prefectural University of Kumamoto, University of Shizuoka, Hokkaido University

Dec 18 Poster Session

  • Structural Gaps in Indonesia's Subnational Food and Beverage Consumption Tax in the Platform Economy: A Conceptual Framework and Preliminary Evidence

    Hadining Kusumastuti, Rosdiana Haula and Inayati Inayati

    Universitas Indonesia

  • Digital Divide and Tourist Adaptation in Regional Tourism: A Study in Shizuoka Prefecture

    Jie Yang, Jiao Li and Juhyeok Jang

    University of Shizuoka, Prefectural University of Kumamoto, Hokkaido University

  • Who Is Willing to Pay More for Hyperloop Travel? Insights from Hotel Guests in the United States

    Sung-Eun Kang

    Hanyang University ERICA

  • Smart Trails: A scalable solution for sustainable green infrastructure

    Andrew Bailey and Charlie Mix

    University of Tennessee at Chattanooga

  • Rewiring Skills for Service: Artificial intelligence-induced Job–skill Mismatch in the Tourism and Hospitality Sector

    Ying Liu, Xiaoying Jiao, Changhua He, Richard T.R. Qiu and Yitong Yu

    The Hong Kong Polytechnic University, University of Surrey

  • Self-drive tourism research in the era of intelligent connected vehicle: A systematic review using the theory-context-characteristics-methodology (TCCM) framework

    Yanping Song, Ning Sun, Zhiyi Gu and Tongjie Xiao

    Nankai University

  • Identifying the Key Components of Human–Robot Collaboration in Hospitality Service Encounters: A Big Five Teamwork Perspective

    Xie Xiying, Xiaoyi Xu, Younghoon Chang and Sunghan Ryu

    University of Nottingham Ningbo China

  • The influence of Employee-AI collaboration on thriving at work

    Haiyan Kong, Xiaoge Zhou, Sijie Liu and Ziwei Yu

    Shandong University